With working from home more and more common, companies benefit from their workers collaborating and communicating easily with each other. One solution to consider is Unified Communications as a Service (UCaaS)–an integrated, Internet-based platform that helps workers access videoconferencing, chat, file sharing and more. Remote work is potentially easier and more efficient. Read on to learn more about this cloud-based technology.
The Benefits of Unified Communications for Remote Work
The tools workers need to be efficient and productive are inherently part of this cloud-based solution. With Unified Communications as a Service (UCaaS), all that is needed to access the integrated system is an Internet connection. Workers can then use video conferencing tools like Teams, Webex and Zoom, can share files via email, and can even access customer information almost instantly to quickly serve clients. Voice mails are converted to emails, making it easy to access messages anywhere. The consistent reliability of UCaaS is provided by redundancy, with data in numerous data centers; if one goes offline, others can provide failover to keep communication running smoothly.
Considerations for Unified Communications in Remote Work
When looking for a provider for this cloud platform, security protocol is one primary concern. What security features do they have to protect your critical communications and conversations? Is the data encrypted in transit and at rest? How many users can be accommodated? Another thing to ask about is whether the provider offers training in the different tools that UCaaS provides. You might also need to train your workers in collaboration skills like clear verbal and written communication; managing time, projects and deadlines; and the ability to adapt when problems occur (such as outages and login problems). Do your workers’ cyber security awareness skills need refreshing, so they know how to protect themselves and your network?
Unified Communications as a Service can be a great offering for your remote workers, with its integrated platform and capacity for real-time response. For assistance with using this capability, contact us today.